Privacy control
Delete your Numica account
Deleting the parent account permanently deletes the whole family account and the children’s data stored under it.
Delete inside the app
- Open Numica and go to the child’s Profile tab.
- Tap Grown-ups and enter the parent PIN.
- Open Settings.
- Choose Delete account and all data.
- Confirm Delete everything.
There is no grace period or recovery after confirmation.
Request deletion from the web
If you cannot access Numica, email sheray@gmail.com with the subject “Delete my Numica account”.
Tell us whether you signed in with Apple or Google and include the parent account email shown in Numica if you know it. Do not send a child’s name, parent PIN, password, or other sensitive information. We will verify that you own the account before deleting it and complete a verified request within 30 days.
What deletion removes
- The parent account email and parent PIN hash.
- Every child’s first name and grade.
- Practice sessions, answers, topic progress, and mastery records.
- The Numica subscription-status record and feedback you sent.
- The store transaction number from an in-progress purchase, if one was still being matched to your account (kept at most 7 days already).
- Your customer record at RevenueCat, the payment processor that checks App Store and Google Play subscriptions for Numica.
Numica does not keep an active or recoverable copy of the account data after deletion. Deleting Numica does not delete your separate Google or Apple account.
If you have a subscription
Deleting your Numica account does not cancel your App Store or Google Play subscription, and a new Numica account cannot restore that purchase. To stop paying, cancel the subscription in your App Store or Google Play account settings, before or after deleting.
After account deletion, we retain a restricted record of the purchase's app, store, environment and original transaction identifier, without the link to your Numica account or your children's data, solely to prevent reuse by another account and only for as long as necessary for that purpose. We delete that record at least 12 months after the subscription last expired or was refunded, whichever is later.
Questions
Email sheray@gmail.com. A person will read your message.